This Privacy Policy ("Policy") explains how Neo Digital ("Agency", "we", "us", or "our") collects, uses, shares, and protects personal information obtained from users of our website and services.

We are committed to protecting your privacy and ensuring the security of your personal information. By accessing our website or engaging our services, you consent to the practices described in this Policy.

Please take the time to read this Policy carefully. If you do not agree with our practices, please do not use our website or services.

We may collect the following types of information:

2.1 Personal Information

• Contact information (name, email address, phone number, postal address)
• Business information (company name, job title, industry)
• Account credentials (username, password)
• Payment information (credit card details, billing address)
• Communication preferences

2.2 Non-Personal Information

• Browser type and version
• Operating system
• IP address
• Device information
• Website usage data (pages visited, time spent, clicks)
• Referral source

We collect information through various methods:

• Direct Interaction: When you fill out forms, create an account, subscribe to newsletters, or contact us.
• Automated Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activities.
• Third Parties: We may receive information about you from third-party service providers, business partners, or publicly available sources.
• Client Projects: Information you provide when engaging our services for specific projects.

We use cookies and similar tracking technologies to enhance your experience on our website.

4.1 Types of Cookies We Use

• Essential Cookies: Required for the website to function properly.
• Analytical/Performance Cookies: Help us understand how visitors interact with our website.
• Functionality Cookies: Remember your preferences and settings.
• Targeting Cookies: Record your visit, pages visited, and links followed to make our advertising relevant to your interests.

4.2 Managing Cookies

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

We use the collected information for the following purposes:

• To provide and maintain our services
• To process transactions and send related information
• To respond to inquiries and provide customer support
• To send administrative information, updates, and notifications
• To personalize your experience and deliver relevant content
• To improve our website, services, and marketing efforts
• To conduct research and analysis to enhance our offerings
• To protect against fraud, unauthorized transactions, and other liabilities
• To comply with legal obligations

We may share your information with:

• Service Providers: Third parties who perform services on our behalf (hosting, payment processing, analytics, etc.)
• Business Partners: Companies we partner with to offer joint services or promotions
• Legal Requirements: When required by law, legal process, or government requests
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share your information

We do not sell your personal information to third parties.

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Some of these measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication procedures
• Staff training on data protection

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to retain data for certain periods
• Statute of limitations under applicable law
• Resolution of disputes
• Enforcement of agreements

Depending on your location, you may have certain rights regarding your personal information:

• Access: The right to request copies of your personal information
• Rectification: The right to request correction of inaccurate information
• Erasure: The right to request deletion of your personal information
• Restriction: The right to request the restriction of processing of your information
• Data Portability: The right to receive your personal information in a structured, commonly used format
• Objection: The right to object to the processing of your personal information
• Withdraw Consent: The right to withdraw your consent at any time

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Our website and services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16.

If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information as soon as possible.

If you believe we might have any information from or about a child under 16, please contact us immediately.

We may transfer your personal information to countries outside your location. When we do so, we ensure appropriate safeguards are in place to protect your information and comply with applicable data protection laws.

These safeguards may include:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules for transfers within our group of companies
• Compliance with regional certification frameworks
• Obtaining your explicit consent for specific transfers

By using our services, you consent to your information being transferred and processed in countries where we operate.

Our website may contain links to third-party websites, plugins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.

We do not control these third-party websites and are not responsible for their privacy statements. We encourage you to read the privacy policy of every website you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

We will notify you of any material changes by posting the updated Policy on this page with a new effective date.

We encourage you to review this Policy periodically to stay informed about how we are protecting your information.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Neo Digital
[Address]
[City, State/Province, ZIP/Postal Code]
[Country]
Email: privacy@neodigital.com
Phone: [Phone Number]

We will respond to your inquiry as soon as possible and within the timeframe specified by applicable law.